Terms of Service

We try to keep our general terms and conditions of hiring and use as clear as possible, and give you all the necessary information about the online transactions in our store so that you can easily understand the whole process, from ordering, delivery / until a possible return will be the case.

It is very important to us that your online shopping experience matches your expectations, so please take a few minutes and read on. Do not forget you need to accept our general terms and conditions of hiring and use each time you make a purchase - they may change, so please check the date at the bottom of the page.
Please note that there are different terms for purchases in our "physical" stores (including prices, service charges, availability, delivery time and return policies), please check them in one of our stores.

1. Domain www.loja-jotainox.pt
The site www.loja-jotainox.pt is owned by the company Jotainox - Serralharia Civil, Lda, headquartered at Avenida Principal, 778, 4770-709 Telhado, registered at the Commercial Registry Office of Vila Nova de Famalicão under the legal person 505 422 832.

2. Subject matter and scope
These general terms and conditions of hiring and use, apply to the visitors of the site www.loja-jotainox.pt and to any commercial transactions made through the online store of Jotainox - Serralharia Civil, Lda.

3. Safety conditions
Jotainox - Serralharia Civil, Lda is committed to respect the personal data of all users of your site and undertakes to protect all personal information that each user decides to place there.
There may be areas of the site that can be accessed without the user's disclosure of any personal information. However, where it is necessary to collect data for the provision / availability of products / services, or if you decide to provide your personal data, the collection and use of these data will comply with the criteria of the legislation applicable to the protection of personal data - General on Data Protection - in order to ensure the confidentiality and security of the personal data provided.

Jotainox - Serralharia Civil, Lda reserves the right, without prior notice, to change and update the security procedures, always in full respect for the rights of the data owners and guided by the principle of responsibility set forth in the RGPD. Despite the aforementioned security procedures, there are risks of using the Internet, over which Jotainox has no control and that require permanent attention and care from data owners.

4. Data processing
Jotainox - Serralharia Civil, Lda is the entity responsible for the collection and processing of personal data. The personal data placed by the users will be subject to automated treatment and will appear in the data base (s) of Jotainox - Serralharia Civil, Lda.
They will have access to personal data, Jotainox, as controller, and their subcontractors, the latter only in that capacity and within the limits duly contractualized. Subcontractors will only have access to the personal data strictly necessary for the intended purposes.
The personal data provided to Jotainox will be used exclusively for customer management, including profiling, and for marketing and advertising purposes. The data processing operations have the following bases of lawfulness:

• Execution of a contract: sale of products, repair services and delivery services; or
• Consent of the data holder: customer data sheet, definition of profiles and transmission of data to third parties; or
• Legal obligation: billing.
In the case where the data processing is based on the consent of the data subject, the data subject may at any time withdraw the consent already provided, without such withdrawal having a bearing on the legality of the treatment previously carried out.
The Data Owner may at any time request the Data Protection Officer to exercise the legally established rights, albeit in accordance with the RGPD and other applicable personal data protection laws, namely:
• right of access;
• right of rectification;
• right to erasure;
• right to limit treatment;
• right to object to treatment;
• the right to data portability;
• right to complain to the CNPD.

5. Products and Prices
All prices are for sale to the public, in euros and include VAT at the legal rate in force, and are still exclusive to the online store. Please note that there are different prices in our "physical" stores (including prices, service charges, availability, delivery time and return policies), please check them in one of our stores.

Jotainox - Serralharia Civil, Lda reserves the right to at any time replace or modify the available products, their prices and the conditions presented, safeguarding the orders already made ..
Jotainox - Serralharia Civil, Lda makes every effort to ensure that the information presented is free of typographical errors (in the descriptions, characteristics, values ​​and / or images / photographs of the products) and, whenever they occur and are detected, correction, immediately.

6. Order Requests
You can place your order online at www.loja-jotainox.pt. The orders in the online store of Jotainox - Serralharia Civil, Lda can be made 24 hours a day, 7 days a week.

While browsing the store, you can add to your shopping cart by clicking the "buy" button. When you have finished selecting the products, you can select the "Show purchases" option to make the purchase. In the field "Shipping" you can choose to pick up at our store in Jotainox or delivery to an address that indicates in the "Delivery Address".

After you have entered your personal data, you will be asked to accept the terms of service and also confirm the intention to place the order. Once confirmed, the order will be sent to Jotainox - Serralharia Civil, Lda online store and can not be canceled, except for the right of withdrawal in accordance with item 11 of these "General terms and conditions of hiring and use". Your order will not be accepted and the contract is not concluded until you have received confirmation by e-mail of the acceptance of the order by Jotainox - Serralharia Civil, Lda. Once your order has been accepted, you will be notified reference that will allow you to follow the delivery of the products.

Orders will only be accepted if deliveries are made in Continental Portugal, for other regions you should contact us by email or by phone.

In the absence of availability of the product (s) Jotainox - Serralharia Civil, Lda undertakes to inform the user and to reimburse it of the amounts that may have paid within a maximum of thirty (30) days from the date knowledge of this unavailability.
7. Delivery of the order
Only orders whose deliveries are made in Continental Portugal will be accepted. Orders for delivery in sections are not accepted.

Small parcels (up to 20kg) will normally be delivered by courier (CTT Expresso) between 8am and 7pm on weekdays, or by freight forwarders for large parcels (over 20kg) in the morning between 8 am and 2 pm and afternoon between 2 p.m. and 8 p.m., from Monday to Saturday.

For orders with payment by Bank Transfer, Credit Card, Multibanco, the delivery time will, in principle, be up to 48 hours and working days, from the date of receipt and confirmation of payment of the order by Jotainox, except for breakage of stock, where an alternative delivery time will be proposed.

The delivery will be done by signing the receipt of receipt, by any person who is in the indicated address and who is, from that moment, responsible for the delivery to the Customer.

If no one is at the indicated address, the order will be at the CTT station of the area of ​​the abovementioned address for 3 business days, after which it will be returned to Jotainox - Serralharia Civil, Lda, for orders in which the means of dispatch are the CTT Expresso. For the rest, the articles will return to Jotainox - Serralharia Civil, Lda.

For orders returning to Jotainox - Serralharia Civil, Lda, a new delivery will be scheduled, and this will be borne by the Customer.

Payment can be made at the moment of order confirmation through Multibanco, Credit Card and Bank Transfer.

8. Modes of payment
Jotainox - Serralharia Civil, Lda, in your online store you have several payment options for your order:

- Multibanco - You have 5 days after placing the order to proceed to the payment in an ATM (ATM) or in the home banking, using the data provided in the confirmation of your order (entity / reference / value) and sent to the email of registration. This data is also stored in the customer account under "orders". If the payment is not made after the 5th day, the order will be canceled.

- Bank transfer - You have 5 days after placing the order to proceed to the payment in an ATM (ATM) or in the home banking, using the data provided in the confirmation of your order (IBAN / BIC / SWIFT and value) and sent to e -mail registration. This data is also stored in the customer account under "orders". If the payment is not made after the 5th day, the order will be canceled.

Jotainox - Serralharia Civil, Lda
IBAN: PT50 0036 .0259 99100028721 94

9. Warranty
No. DL 67/2003 of 8 April, with amendments introduced by DL 84/2008, of 21 May.

All equipment is covered by a 2-year warranty for individuals and 1 year for companies, with the exception of consumables, components and accessories, which are guaranteed by their respective manufacturers. In order to benefit from this guarantee, the Customer must keep the invoice as proof of purchase.

In case the product purchased is defective or damaged:

You can go to the after-sales service to our store with the invoice of the article, for the situation to be evaluated.
You can communicate the same to the Customer Support for This email address is being protected from spambots. You need JavaScript enabled to view it., informing the number of your order and the description of the malfunction. The costs of returning or collecting items within the warranty period will be borne by Jotainox.

Upon receipt of the item at Jotainox's premises we will carry out the technical verification and, if we prove any lack of conformity, the item will be delivered to the brand's technical assistance in case the lack of conformity is repaired or replaced.

If the technical verification detects signs of misuse, and / or any problem that may have caused the malfunction of the article (eg, fall, humidity, etc.), you will be contacted to indicate if you intend to repair the equipment by even for the brand's technical assistance.
10. Damage during transport
Small items (up to 20kg). usually delivered by courier (CTT Expresso):

On delivery, check the condition of the packaging. If you experience any abnormality (damaged, wet, torn ...), you can refuse the order (in this case, without opening it).
If you prefer, you can accept the order, and you should ask for the delivery slip to the courier and put what visually checks the packaging and in addition also write "reservations on delivery, subject to conference".
Large items (> 20Kg), usually delivered by freight forwarders:
Request the unpacking of the article (s).
Check the item (s) for any visible damage. If so, DO NOT accept them.

11. Termination of contract
The Client has, under the applicable law, the right of contractual resolution (without payment of compensation and without having to indicate the reason), which must be exercised in writing, by e-mail, letter or telephone, within 14 days from the date of receipt of the order (article 10, nº 1 of DL 24/2014 of February 14).

The articles will have to be returned within 14 days after notification of the decision to terminate the contract and accompanied by the original invoice (article 13, nº 1 of DL 24/2014 of February 14).

The costs of transporting the returned items will be borne by the Customer, except when they can not, by their nature or size, be returned by mail. (article 13, nº 2 of DL 24/2014 of February 14).

If you wish to exchange or return items, you can go to any Jotainox store, or contact Customer Support jotainox.pt, who will provide you with all the information about the exchange / return process.
In no case send the articles without previous contact because they will not be received.

The return and exchange of articles must comply with the following conditions:
- Refurbishment of articles and their accessories in good condition, with complete original packaging and accompanied by their invoices;

Jotainox - Serralharia Civil, Lda does not accept the return or exchange of these articles after being used.

After contacting Jotainox.pt Customer Support and you are given return instructions, you can send us the properly packed item, with original packaging to the following address:

Jotainox - Serralharia Civil, Lda
Avenida Principal, 778, 4770-709 Telhado

All articles will be checked upon arrival at our service and only those that respect the return conditions will be accepted for exchange or return.

If you choose to return the amount we request that you provide us with an IBAN (international bank account number) so that we can make the return in a faster way.

In the event of receiving damaged or technical problems, Jotainox will schedule the collection of the same in the place that indicates us, in the same area of ​​shipment of the original order, without any charges for the Customer.

The return will only be made after the technical verification of the state of the product, within a maximum period of 14 days from the date of receipt of the communication of free resolution.

Jotainox - Serralharia Civil, Lda reserves the right not to accept articles that do not fulfill these conditions.

12. Conflict Resolution
In accordance with Regulation (EU) No 524/2013 of the European Parliament and of the Council of 21 May 2013 may use the ODR - RLL platform in Portuguese.

13. Final provisions
Jotainox may send Customer information about new products, promotions or other products of interest to Customers of the Online Store.

For any comments or questions, please contact our Jotainox Customer Service Line on 252 912 054 (Monday through Friday: 8:30 a.m. to 7:00 p.m.) or by email using our contact form.



Founded in 1991, Jotainox - Serralharia Civil, Lda, is born as a solid and fundamental base.

Always with an entrepreneurial spirit, in 2000 it expanded its size into a new industrial area, with around 2000m2, where today its manufacturing facilities are present.

Contact us

    Avenida Principal, 778, 4770-709 Telhado
    Phone : +351 252 912 054